Effective Date: [01/01/2025]
This Refund and Returns Policy (“Policy”) explains how jay realty group (“we,” “us,” or “our”) processes requests for refunds, returns, and cancellations in connection with real estate transactions, services, and related charges.
By using our Services, you agree to the terms outlined in this Policy.
1. Refund Eligibility
Refunds may be provided under the following circumstances:
- Overpayment or Incorrect Charges: If there is an overpayment or a billing error on your account, you may be eligible for a refund for the excess amount paid.
- Failed Transactions: If a transaction (e.g., payment for a property booking or service fee) fails due to an error on our part, we will issue a refund.
- Property Availability Issues: If the property you are interested in is no longer available (e.g., sold or rented out), you may be eligible for a full refund of any deposit or fees paid.
2. Non-Refundable Fees
Certain fees are non-refundable, including but not limited to:
- Application Fees: Any application or administrative fees related to property inquiries, rentals, or purchases are generally non-refundable.
- Reservation Deposits: For certain properties, a reservation or holding deposit may be required to secure the property. This deposit may be non-refundable in cases of cancellation or failure to proceed with the transaction.
- Service Fees: Fees for services that are provided (e.g., consultations, property viewings, or processing fees) are non-refundable once the service has been rendered.
- Commission Payments: Commission paid to agents or brokers for successfully closing a deal is non-refundable once the transaction is completed.
3. Cancellation and Refunds for Property Rentals or Purchases
- Rental Property Reservations:
- If you cancel your rental booking before the lease agreement is signed or before the agreed-upon move-in date, you may receive a refund, subject to the terms of your rental agreement.
- If you cancel after signing a lease agreement, the refund will depend on the terms of the contract, and penalties or forfeitures may apply.
- Property Purchase Refunds:
- Once a purchase agreement has been signed, all payments made toward the purchase are typically non-refundable unless the sale is canceled due to a legal or contractual breach, such as failure to secure financing or issues uncovered during inspection.
- In cases of non-disclosure of critical property details or fraud, we will assess each case individually and may issue a refund or compensation.
4. Refund Process
To request a refund, please follow the steps below:
- Submit a Request: Contact us via [email or phone] with details of the transaction and the reason for the refund request. You may be asked to provide supporting documentation (e.g., proof of payment, contract details).
- Review and Processing: We will review your request and respond within [insert time frame, e.g., 7-14 days]. If your request is approved, we will process the refund to the original payment method.
- Refund Timing: Refunds will generally be issued within [insert time frame, e.g., 7-10 business days] after the request is approved.
5. Property-Specific Refunds
For specific property transactions, refunds will be handled according to the terms outlined in the purchase or rental agreement, which may include the following:
- Refundable Deposits: If a refundable deposit is paid (e.g., for a rental property), it may be returned at the end of the lease term, subject to the condition of the property and terms of the lease agreement.
- Damage Fees: Any damages to property (whether rental or purchased) may be deducted from a refund of deposits or payments.
6. Refunds for Third-Party Services
In some cases, third-party service providers may be involved in transactions (e.g., home inspection services, legal services). Refunds for these services are governed by the terms of service of the third party, and we will not be responsible for disputes regarding these services.
7. Disputes and Issues
If you have any concerns or disputes regarding our refund policy or any specific transaction, we encourage you to contact us directly so that we can resolve the matter. If a dispute cannot be resolved amicably, it may be addressed in accordance with the dispute resolution terms of the agreement you have with us.
8. Changes to this Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
9. Contact Us
If you have any questions about this Refund and Returns Policy or wish to request a refund, please contact us at:
jay realty group
+9174287 77008
info@jayrealtygroup.in
Jay Realty Group Opp Indus Tube Ltd Chhapraula Police Chowki, Greater Noida, India, 203207